Shipping Policy
Once we receive your order, we will initiate processing it within three to five business days. Once the order is processed, the shipping and delivery process will require a minimum of 2-5 working days to complete. Kindly note that shipments are not dispatched on Sundays and public holidays. It is important to acknowledge that delivery timelines might be subject to potential disruptions caused by adverse weather conditions, strikes, public holidays, or unforeseen delays attributed to our courier and travel associates.
We currently do not offer international shipping. If you are an international customer and wish to purchase our products, please select the Pick Up option at Checkout and email your address details at mailhouseofiki@gmail.com . Bear in mind that shipping charges will be applicable as per actuals and order will be shipped upon receiving shipping charges.
Delivery Procedure
We work with Shiprocket, a comprehensive delivery aggregator that empowers us to meticulously select optimal delivery partners for every order placed. Rest assured, all products are entrusted to their care for delivery. In instances where Shiprocket's courier service is unavailable in your vicinity, we will resort to shipping items through Government Registered Book post or Speed Post or any other courier provider if such alternatives are viable. It is essential to recognize that this alternative method may extend the standard delivery period as previously mentioned.
In cases where an order has been successfully processed but the package fails to reach the intended recipient, the package will be repatriated to our facilities and subsequently necessitate reshipment. Additional delivery fees will be applicable for this scenario. Regrettably, no refunds can be facilitated in such instances.